To produce issues worse, the customer service team was amazingly unhelpful and gave the impression to be amused by my predicament. In a last-ditch effort and hard work to reclaim my winnings and escape this awful expertise, I reversed my withdrawal and missing every thing in just a few spins.
The participant from Austria is experiencing issues with document verification on the casino. Irrespective of publishing the asked for paperwork, the evidence of payment by means of Fast Lender Transfer is getting regularly turned down. We rejected the grievance as the player did not respond to our messages and concerns.
The player from Germany made an effort to withdraw winnings but regularly acquired requests for ID, financial institution assertion, and deal with verification. Even after sending the mandatory documents a number of moments, the player didn't get a clear response from customer support on what sort of identification is needed.
The operator can be a responsible gambling promoter and at any time, punters may perhaps set restrictions on session duration, losses and video games, as well as the “cooling-off” interval and the self-exclusion. In the event they need to have assistance in an effort to do to allow them to achieve out to customer support.
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The participant from Germany deposited while in the casino but the amount was not credited to his casino account. The participant verified The difficulty was settled and requested us to shut the grievance.
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The casino asked the player for additional paperwork to accomplish the verification. Once the documents have been furnished, the verification was finished, as well as withdrawal must have been processed. The criticism is considered settled.